Shipping and Returns Policy

At Club Off Piste, we want you to be completely satisfied with your purchase. If for any reason you are not 100% happy with your order, you can return it within 15 days for a full refund.

Standard Shipping across the U.S is $9 flat. Free Standard Shipping on orders $99+. Orders will be delivered in 5-8 business days.

Express Shipping across the U.S is $14 flat. Orders will be delivered in 2-4 business days.

How To Return An Order (US only)

  1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)
  2. Email customerservice@cluboffpiste.com  with the reason and we will send your return label as soon as possible

Once delivered to our warehouse and checked by our team, you will be refunded for the cost of the items minus a $9 return fee. It will take 10-14 days to fully process the return

Faulty or Damaged Products

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Any faults with returning products must be highlighted or explained in writing via email with our Customer Service Team or disclosed in the return package. A refund will be at the discretion of Club Off Piste.

Condition of Returned Items

Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.

Continued Returns

We offer a flexible returns policy to make your Club Off Piste shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Club Off Piste account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.

Final Sale

Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale and cannot be returned.

Exchanges

We are currently unable to offer exchanges. If you wish to exchange an item, we suggest you reorder in the new size or colour you require to ensure the item you need is available and return the unwanted item using our standard returns procedure.

How To Return An Order (US only)

  1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)
  2. Email customerservice@cluboffpiste.com  with the reason and we will send your return label as soon as possible

Once delivered to our warehouse and checked by our team, you will be refunded for the cost of the items minus a $9 return fee. It will take 10-14 days to fully process the return